Numara FootPrints 100% Web-based Help Desk and Customer Support Automation Solutions
Empower your help desk and customer
support teams with centralized, multi-channel problem management, workflow automation,
and customer self service online. With effective web-based support automation, you’ll
quickly reduce support costs, speed up customer problem resolution management, and
enhance the support experience for both customers and agents.
Easy to use, install and customize by design, award-winning Numara™ FootPrints® tools
quickly put control back into the hands of help desk, customer support, and IT managers
for worldwide support operations. You’ll be able to track every step throughout the
customer problem management life cycle, deliver choices to your customers, and
integrate the business processes that fit your organization’s needs. All Numara FootPrints
solutions are ready-to-use right out of the box and fast-to-implement, without any
programming, consulting, and complex administration.
Supporting industry best practices, Numara FootPrints technology has been awarded ITIL® Service Support Certification through Pink Elephant's Pink Verify™ Program, is certified by The Open Group® as a tool that meets the LDAP 2000 Standard, and is compatible with Section 508 of the Rehabilitation Act under Title 29 guidelines for usability by physically challenged people.
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| Numara FootPrints technology is available in three versions: |
| Numara FootPrints - Numara Software's flagship service desk software for help desk and support automation |
Numara FootPrints for eService - Numara FootPrints version for customer support and eService automation |
| Numara FootPrints Hosting Service - Numara FootPrints technology hosted and managed by Numara Software for organizations that prefer to outsource their service desk IT infrastructure and maintenance |
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| Expand your Numara FootPrints web-based service desk with add-on tools and best-of-breed integrations |
Dynamic Corporate Address Book Links
Dynamically access your latest contact records and other data via direct links from your Numara FootPrints service desk: |
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| Numara FootPrints Dynamic Address Book Link/LDAP - dynamically access contact data from your existing LDAP-based address books, such as Microsoft® Active Directory. |
Numara FootPrints CRM Bridge - dynamically access and share the latest, real-time customer contact records and data stored in Microsoft CRM and Saleforce.com®. |
| Numara FootPrints Dynamic SQL Database Link - enables you to dynamically access the latest contact records and other data stored in your existing relational databases, including Microsoft SQL Server, Oracle®, MySQL, Access, and other SQL-based directories. Plus, this solution helps you dynamically populate issue or address book fields from any SQL-compliant database for service contract, asset, or other information for users’ issues. |
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| Change Management
Numara FootPrints Change Management - gives organizations a powerful tool to manage and automate change processes throughout the organization. This solution provides a comprehensive approval/voting process and it ensures that related communication and workflow processes are met. Numara FootPrints Change Management can be used for IT change management, Sarbanes-Oxley IT compliance tracking, and other business process/change management needs.
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Two-way Data Synchronization
Numara FootPrints Sync - enables dynamic, bi-directional
data synchronization between the service desk and desktop/mobile PIM applications, including Lotus Notes®, Microsoft® Outlook, Microsoft Outlook Express, Palm Desktop®, as well as Pocket PC and BlackBerry® devices.
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Automated IT Asset
Management
Combine service desk automation with IT asset
management automation to help support agents quickly access comprehensive
configuration data about users’ systems:
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Numara Asset Manager - get control of IT assets throughout your organization with strong IT asset management (for PCs and other network assets) to automatically identify the hardware and software located on users’ PCs (and other network assets) throughout your organization combined with software compliance.
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Numara FootPrints Integration with
LANDesk® Inventory Manager
- dynamically access IT asset data from your existing LANDesk Inventory Manager system to improve troubleshooting and accelerate problem resolution. |
| Numara Deploy - Without leaving your desk, you can create and distribute packages that install and update software applications on local, mobile and remote Windows laptops, PCs or servers throughout your entire organization. |
Numara
FootPrints Integration with Microsoft SMS -
dynamically access the latest in-depth hardware, software, and network information in your Microsoft SMS asset management databases. |
| Numara PatchManager - Even one unpatched system can compromise every system on the network. Patch Manager makes it easy to scan and deploy security patches to multiple workstations, all from a central console. |
Numara NetworkMonitor -
Business comes to a halt when your network is down. Network Monitor continuously monitors the health and performance of vital network components to proactively solve problems before they occur. |
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Online Library of Professionally Written
Self-service Solutions Numara Industry Knowledge Paks - access comprehensive knowledge base of proven support solutions for more than 150 applications. |
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Numara FootPrints Telephony Integration
Automate skills-based telephone call routing and auto-populate caller data in Numara FootPrints service desk tickets via: |
| Numara FootPrints Integration with Five9’s Virtual Contact Center™ - deploy a voice-enabled, multi-channel customer service desk. |
Numara FootPrints Integration with Contactual® - integrate on-demand call center telephony processes. |
| Numara FootPrints Integration with Apropos™ Technology’s Multi-Channel Interaction Management Suite - extend your multi-channel telephony capabilities with intelligent routing of customers based on pre-defined rules. |
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