Dear Support Professional,
We want to let you know some exciting news from UniPress Software.
Today, we are announcing that our company, UniPress Software, and its award-winning FootPrints® service desk product line, have been acquired by Numara™ Software, the maker of Track-It®! Software, the most widely installed help desk and asset management solution worldwide. We are very excited about the merger of these two, highly successful organizations and the current and future opportunities this change brings to our customers.
Numara Software and UniPress Software share a common passion for service excellence and we are committed to putting our customers first in all that we do as a combined organization. We both are leaders in our respective markets and both companies have built businesses based on the same core value proposition -- to provide solutions that are easy-to-use and administer, affordable, and highly adaptable to a customer’s specific environment.
The UniPress team you know will remain with Numara Software. The UniPress Software corporate office in Edison, New Jersey is operating as a regional office for the Numara Software organization.
What does this change mean for FootPrints customers and those who are considering FootPrints solutions for their service desk needs?
- Numara FootPrints solutions are now part of the leading organization for service desk management
- The FootPrints products will continue to be strengthened and will remain a separate offering from the Numara Track-It! line.
- Numara Software offers larger company stability backed by a notable private equity firm, TA Associates
- Like UniPress Software, Numara Software is focused on customer care and service excellence
- Expanded customer account teams in North America, including localized field account teams will provide more customer interaction and support
Through our merger with Numara Software, we are in the strongest position in our history to deliver the industry’s best service management solutions for the small and mid-markets. Our mission is clear: As a combined organization that is solely dedicated to the delivery of service management solutions and service excellence, we will strive to be the industry’s leading service management software provider that helps organizations of all sizes deal with increasingly complex IT and support environments.
Please visit our website, www.numarasoftware.com to learn more about this exciting step forward for our company and our community.
You’ll be receiving more exciting updates about the Numara FootPrints line and more product and service options for your service desk management needs.
With warmest regards,
Mark Krieger
Vice President of Development/Edison with Numara Software
and former President of UniPress Software
Fred Pack
Vice President of Operations/Edison with Numara Software
and former Vice President of UniPress Software
