"Introducing Numara™ FootPrints® to Numara Track-It!® Customers"
Have you heard the news that the Numara Software line of service desk management solutions has expanded? Numara FootPrints brings a powerful line of support automation solutions to take on the complexities of your service desk, including advanced workflow automation, change management, calendar and scheduling, multiple business process management, and much more.
In this webinar, you’ll learn about the strong future of Numara Software and what the acquisition means for Numara Track-It! customers. And you’ll learn about the extensive capabilities of our programming-free, 100% web-based Numara FootPrints product, including a live demo of its capabilities. This is an event not to be missed!
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"Using Numara FootPrints to Implement Real
World ITIL"
Implementing ITIL (IT Infrastructure Library) may seem daunting,
however, if you tackle one process at a time, starting with "Service
Support" (includes Incident, Problem, Change and Configuration Management)
you can be successful. During this live one-hour demo of Numara
FootPrints, our 100% web-based service desk software, you'll learn how to
put ITIL processes into action. Numara FootPrints is Pink Elephant
verified for ITIL compatibility.
"Numara Asset Manager: Maximize Asset Discovery, Tracking and Management"
Automated IT asset management is a simple, effective and cost-efficient means to discover, audit, track and manage
the many and various elements of a company's IT infrastructure. This process allows IT managers to go from a reactive
state - solving problems only after they arise -- to a proactive state in which optimum efficiency is realized.
Learn how Numara Asset Manager can help support best practices and standards by optimizing the power of your Numara
FootPrints Service Desk with an integrated enterprise Asset Management solution.
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"Numara FootPrints 7.5: Improve Your Service Desk…Painlessly"
Whether your service desk supports internal or external customers, you need to focus on efficiencies,
automation and overall customer satisfaction. The right service desk solution will help you gain control of your
increasingly complex environment. If you’re looking for a competitive advantage and a tool that’s comprehensive, easy to deploy and manage, and ITIL-compatible, this webinar is for you. Join us for an eye-opening presentation where you will learn:
- The hidden costs of service desk solutions
- The benefits of a programming-free, 100% web based solution
- Answers to common misconceptions about implementation
- What’s new in Numara FootPrints 7.5
- Extensive built-in capabilities that may surprise you
- Options for managing complex workflows for your service desk
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"No Respect": Why You Need Service Level Management
“I don’t get no respect.” – Rodney Dangerfield
Does your IT operations team receive the respect they deserve? Even in the age of ITIL (IT Infrastructure Library), the IT operations department can be overlooked and is often seen as just another cost center. Service Level Management is the key to gaining the respect of other departments. Our guest speaker for this informative and entertaining webinar is Eric Rabinowitz, CEO of Dema Education and one of our industry’s pioneers. Eric spent his youth working in the Catskill Mountains of New York State, birthplace of world renowned entertainers like Rodney Dangerfield and Jerry Lewis. There he learned the best way to get promoted to the Executive Suite: learn the business and become important to the business. In this one-hour webinar Eric will guide you though his process for getting a seat at the table through Service Level Management. Topics include:
- Strategies for becoming indispensable to your company
- Aligning your service organization with the greater needs of the business
- Becoming a hero within your IT Community
Attend this free Numara Software Educational Series webinar and take away a workable plan to implement for your IT organization that will be transformational: from technician to business partner.
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"Numara FootPrints for eService: Widening the
Pipeline to Your Support Center"
Is your support desk still depending on dial tone alone to reach out to customers? Chat, Email and Web have become the new standards for communicating business information to both internal and external customers. Bring new life to your phone interactions with sophisticated skills-based routing and desktop technology that’s easy to deploy and support. Come learn how new messaging technologies can help you to handle higher request volumes and keep agent workflow efficient, while improving the overall customer experience.
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"Numara FootPrints Sync: Service Desk
Information on Your Handheld and Desktop"
It’s critical, in today’s business environments, to have access to have information whenever and wherever you need it. Keep your service levels up and customers happy by providing tickets, appointments and contact data directly into hand held devices from your service desk and automatically receive updated tickets and appointments remotely. In this Webinar, you’ll learn how Numara FootPrints Sync puts information right where you need it – on devices like BlackBerry®, PocketPC and Palm using applications such as Microsoft® Outlook, Outlook Express and Lotus Notes®. Never lose touch again when you’re working with a desktop PIM or in the field with your customers.
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"Numara FootPrints Change Management: Solutions for Automating and Managing Change"
Change Management is a process developed to ensure that standardized methods and procedures are used for handling
all changes. The goal of change management is to minimize the impact of changes on service quality. It can be applied to
IT changes and to a multitude of other business processes. Come learn about the process of managing change combined with
managing the service desk as we discuss the challenges in designing a workable change management process, defining
approval workflows, and share examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
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