Products: Numara® FootPrints 9

Numara FootPrints Brochure (PDF) What's New in Numara FootPrints 9 (PDF)

Actively used by organizations worldwide for over 10 years, Numara FootPrints is the leading, 100% web-based service management solution that helps IT and support managers streamline and automate their operations and provide excellent service to their internal and external customers.

Numara FootPrints offers a highly flexible, multi-dimensional and unique platform for managing the service desk and extends business process automation, throughout the organization without the overhead of other solutions. The award-winning and ITIL-compatible solution gives support professionals the power to:

• Manage service delivery for internal and external customer support with optimal effectiveness
• Establish a robust framework for service management that is based on best practice, including: ITIL IT service lifecycle management
• Enhance the customer experience and bolster customer satisfaction
• Accelerate customer problem resolution and provide self service 24/7
• Maximize efficiencies to improve time to resolution and meet service level agreements
• Align compliance requirements with organizational and governmental policies
• Strengthen user productivity and reduce support costs
• Automate multiple business processes like facilities management, HR, customer service and much more – offering a very unique value
• Facilitate continuous service improvement using trend, productivity and performance reporting

Offering the best value in the service desk market - Numara FootPrints provides unparalleled flexibility and ease-of use with enterprise-level functionality, that scales for large organization, but at a mid-market cost of ownership, ensuring that your bottom-line goals are achieved.

Numara FootPrints is available for comprehensive service desk management, as well as IT Service Management (ITIL), Customer Service, and Hosted environments.

Practical and Flexible IT Service Management for the Real World Numara FootPrints streamlines and centralizes support workflow for organizations of all sizes through extensive automation resources. Your agents will experience improved productivity and your organization will leverage best practices for all existing systems. The flexibility of Numara Footprints helps you support and manage multiple business processes for different functions, users and groups worldwide with support for multiple languages. Numara FootPrints has been verified as being ITIL compatible by the Pink Elephant organization through its PinkVERIFY program. Providing a strong service management foundation, Numara FootPrints addresses numerous, critical ITIL service lifecycle processes: Centralized Service Management for all incidents, problems and service requests with comprehensive tracking and automation Complete Multi-channel Request Management for all incoming requests by phone, e-mail, the web, live chat and wireless devices Anywhere, Anytime Access from desktop browsers and mobile devices – with no client required. Fast-to Implement and Easy Customization using built-in wizards to install, configure and administer - without any programming, dedicated staff, database administration or client software Highly Flexible, Scalable and Easy-to-Configure Architecture to create separate, unique and secure environments for different groups, departments, locations and business processes on a centralized platform Comprehensive Workflow Automation including extensive, fully customizable workflow and business rules Superior Two-way E-mail Management, including templates, auto-creation of tickets, automated e-mail conversation tracking, and attachments, among other features Change and Approval Management including automated change, voting and multi-stage approval processes with complete audit trails Automated IT Asset Management to track all the hardware, software and other devices on your corporate network and manage software license compliance Real World Configuration Management for managing unlimited configuration items (CI) and their relationships in a fully integrated configuration management database (CMDB) without the complexity of other solutions Service Catalog Management to publish an actionable menu of your service offerings to your customers in a user-friendly format Service Level Management to track and automate your internal and external customer service agreements and ensure compliance Self service On-line for 24/7 customer access through a highly customizable customer portal Knowledge Management for agents and customers to build, update, approve and share solutions knowledge and FAQs Extensive Reporting and Dashboards to track trends, performance, productivity and service levels for continuous improvement of service delivery Dynamic Access to Contact Directories and Databases including LDAP and SQL®-based corporate directories or automated data retrieval from external SQL-based systems Integration with your Telephony Systems to automate skill-based telephone call routing and auto-populate tickets Robust Security with configurable security roles, support for multiple authentication methods, secure LDAP and SSL Platform Independence with support for Microsoft® Windows®, Linux® and UNIX® web servers, Microsoft SQL Server®, MySQL®, Oracle®, and PostgreSQL databases, and secure access through Internet Explorer®, Firefox® and Safari® browsers on any user platform.

Related Links

For more information on Numara FootPrints you may find the following helpful:

Numara FootPrints 9 Brochure (PDF)

For more information on the architecture, database design, technical specifications, basic set up and installation and suggested hardware, download our Technical Overview (PDF)

For information on how Numara Software can help you implement ITIL processes with Numara FootPrints for IT Service Management (ITIL), click here

For more information on how Numara Software’s Professional Services Team of Experienced Professionals can help you implement Numara FootPrints and ITIL processes in your organization, click here