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“Since we have implemented Numara FootPrints, our incoming call volume has decreased by 50%. Numara FootPrints has freed up some of the analysts to work on other projects such as revamping our own web site, which would have been very difficult without Numara FootPrints.”
Bill Burks, President and CEO Corpsite |
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“Our level one resolution percentage has increased from 35 percent to 55 percent with Numara FootPrints.”
Fred Sherwood, Help Desk Manager
Eastern Maine Healthcare |
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“The response to Numara FootPrints has been very positive. Everyone who uses Numara FootPrints is thrilled with the system. Numara FootPrints has provided us with a true enterprise solution, with key functionality to manage hundreds of issues.”
Jef Sutherland, Vice President of Information Services
Kampgrounds of America (KOA) |
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“Put simply, without Numara FootPrints our implementation of Windows 2000 would have failed."
Julia Forbes, Manager of Training & Help Desk
Mintz Levin |
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“We can justify headcount, adjust workflow, and more in minutes by simply running a report using Numara FootPrints for Exchange.”
Shavone MacKay, Help Desk Administrator
OmniGlow |
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“The feedback from our customers has been great. We agree that Numara FootPrints is the best support system providing a seamless experience for our customers and internal teams alike. Our service has never been more professional.”
Oliver Ziegler, Director of Technical Services and Support
RedDot Solutions |
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“We have also saved a lot of time and increased the amount of work our technicians can do in a day. Numara FootPrints allows them to check their calls from the field. This keeps them moving and working.”
Louis Koutsovits, Chief Technology Officer
Seneca College |
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“Our agents have been highly receptive to Numara FootPrints, because they understand the benefits of automating the school’s support operations. Numara FootPrints is so transparent that our faculty and students don’t even know it exists. They are just satisfied knowing that their issues are resolved much faster than ever before.”
John Weber, Supervisor for Desktop Support
At Boalt Hall, University of California, Berkeley |
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“With Numara FootPrints, our operations are completely in sync, and we can always access the information we need when we need it.”
Subra Nathan, Director of Design Technologies
Tality Corporation |
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“We wanted faculty and students to play a larger role in the help desk process and gave them the tools, via Numara FootPrints, to help themselves. As a result, call volumes have been reduced and have allowed agents to troubleshoot and resolve other, more complex problems."
Bill Arlofski, UNIX Systems Administrator
The Hotchkiss School |
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“Since installing Numara FootPrints, we have seen a real difference in the effectiveness in our internal help desk.”
Dave Marshall, Systems Administrator for Vitesse’s
Colorado Springs Manufacturing Facility
Vitesse Seminconductor Corporation |
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“With Numara FootPrints, everything gets done – and we’re able to clearly see how and when it gets done. Because we have a clear understanding of ongoing activity, we’re more efficient, and continuously review and improve operations each week."
Scott Lewis, Vice President of IT
Constellation Financial Management |
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"We started off with a few Numara FootPrints licenses and kept growing exponentially, adding more users and projects since management realized the tangible ROI of the system and how it is instrumental in keeping things running smoothly. We have saved over $400,000 by cleaning up our systems eligibility.”
Vince Rinner, Chief Information Officer
HealthMed Services, Inc. |
