ITIL® has been adopted by more companies than any other IT best practice framework for IT service management. Implementing IT service management processes that include an ITIL best practice foundation involves upfront planning, resources, and commitment. In many cases, this can be complex and time-consuming and requires the IT organization to carefully consider its approach to the implementation and the solution that will align these processes with the needs of the business.

Numara FootPrints Simplifies ITIL and Speeds Time to Productivity

Numara® FootPrints® is a leading IT service management solution that supports numerous industry best practices, including ITIL. Numara FootPrints helps organizations reduce the complexity and time required to implement ITIL processes with out-of-the-box, ITIL-compatible service management automation. It can easily and quickly be tailored to your needs without programming, long consulting engagements or extensive technical skills. Numara FootPrints supports the business critical ITIL processes that organizations need.

With its 100% web-based architecture along with easy-to-administer and flexible workflow processes, Numara FootPrints provides a practical approach to ITIL that can effectively be adapted to both your ITIL and non-ITIL IT service management needs.

Numara FootPrints provides effective support for the following ITIL processes and your organization can start using the ITIL framework immediately with built-in, easily customized and proven ITIL process templates:

	Incident Management – Resolve incidents faster with configurable forms and sophisticated workflow
	Problem Management – Perform root-cause analysis to prevent issues from reoccurring
	Service Request Management - Offer a configurable customer portal integrated with your intranet or internet site for proactive customer support requests
	Change Management - Automate unlimited approval workflows with full audit trail and email support with Numara FootPrints Change Management
	Configuration Management - Discover assets with Numara Asset Manager and visualize configuration item relationships with Numara FootPrints Configuration Management
	Knowledge Management - Build knowledge base of rich solutions with FAQ categorization and knowledge authoring approvals
	Service Level Management - Design, enforce and report on service level agreements and their related services
	Release and Deploy Management - Plan releases from approved changes with Numara FootPrints and deploy custom packages automatically with Numara Deploy
	Service Reporting - Create your own trends and performance reports with extensive easy to use, customizable metrics and reporting tools

ITIL compatibility is only part of a sound solution. Functionality and usability of a product, time and cost to implement, and support provided by the vendor, are not part of ITIL verification and can vary greatly from vendor to vendor.

Technical Overview

For more information on the Numara FootPrints architecture, database design, technical specifications, and suggested hardware, download our Technical Overview (PDF)

For information on how Numara Software can help you implement ITIL processes with Numara FootPrints for IT Service Management (ITIL), click here

Terolyn Phinsee - Memorial Healthcare on IT service management and how they will use Numara FootPrints for ITIL best practices