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The Easy-to-use, Comprehensive 100%
Web-based Service Desk
Powerful. Flexible. Affordable.
Watch how fast you'll streamline and automate your help desk and customer support operations with Numara FootPrints. This award-winning, powerful service desk tool will help you reduce support costs, speed customer problem resolution, improve agent workflow, and deliver worldwide support 24/7.
Numara™ FootPrints® gives you flexible, comprehensive capabilities without the burden of required programming, consulting, or dedicated staff to run it. You’ll be running in live production in just days with centrally managed tracking for all incoming customer requests from multiple channels (phone, email, web, live chat, & wireless devices), self-service online, knowledge management, business rule automation, service level management, two-way email management, workflow and change management, and powerful, automated metrics and reporting to keep a constant pulse on productivity, trends, and performance.
Users only need a standard web-browser. Numara FootPrints software can be run on your server or ours. Numara FootPrints supports Microsoft Windows 2003/2000/NT, Unix, and Linux, as well as many popular databases and browsers. For organizations that prefer to outsource the infrastructure and management of their web-based service desk, Numara offers you the Numara FootPrints Hosting Service.
Numara FootPrints will have a ripple effect throughout your organization,
delivering measurable benefits beyond the help desk or customer support
center. We invite you to try Numara FootPrints take a
guided walkthrough, download a trial copy, or attend a webinar.
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