Change happens and when managed poorly, it can cost your business in delays, or worse. With Numara® FootPrints® Change Management you will ensure complete, accurate and efficient change management and optimize IT performance within the ever-evolving, rapid pace of business.

The Numara FootPrints Change Management add-on tool is an easy-to-use, yet comprehensive solution tied to your Numara FootPrints service desk. It gives you the power of a single, centralized solution to track, automate, manage, control and report on the process of change and approvals. With Numara FootPrints Change Management, you will manage change requests throughout their lifecycle in a controlled, rules-based system that's highly configurable, while ensuring that advanced workflow and communication are implemented.

Numara FootPrints Change Management will help you:

• Create change and approval workflows for any business process – with complete audit trails
• Control and manage requests for change from a centralized point of access, including stages of approval and voting
• Minimize the costs associated with managing change
• Maximize efficiency by enabling staff members and other relevant parties to work with the most up-to-date processes and requirements
• Leverage ITIL® best practices to establish the checks and balances necessary to achieve compliance with regulatory requirements, such as Sarbanes-Oxley, HIPAA, SAS70 and 21-CFR Part 11 (pharmaceutical), among other business processes

A powerful tool to track, manage, control, and report on the process of change

Numara FootPrints Change Management, an easy-to-use, yet comprehensive, add-on tool to Numara FootPrints, offers a centralize change and request management system with extensive tracking and process automation. Numara FootPrints Change Management enables anyone to be an approver, including requestor’s supervisors and external customers, without special configuration.

Record and keep track of all change request activity throughout the entire change request lifecycle with optimal effectiveness. With Numara FootPrints Change Management, you are empowered with a single, centralized solution to track, automate, manage, control, report on, and audit any and all changes.

Manage all change requests through a single resource using multiple channels including e-mail, web access and Numara FootPrints Mobile (link to NFP9 mobile web page), Numara® Software’s new, real-time mobility solution.

	Enable your customers to play an active role in the decision making process by allowing anyone to be an approver without special configuration
	Create customizable approval processes with ease and map out automated workflows to facilitate change management
	View, track and report on all change management audit trails and activity through a single, centralized source
	Use the automated approval notification process to keep all approvers and voting members thoroughly informed
	Customize the approval process to fit your organization’s unique change management needs – without any programming or complex administration
	Ensure that all stakeholders are aware of the current status of all change requests using the built-in, comprehensive e-mail notification mechanism and allow your users to submit their approval actions to Numara FootPrints via e-mail.
	Track and monitor change activity, approval processes and results with the advanced, built-in and fully customizable reporting capabilities

Deliver seamless workflow over the service management lifecycle with tight integration between the Numara FootPrints Change Management, Numara FootPrints Configuration Management, Numara FootPrints Service Catalog and ITIL/ITSM modules. Interaction between Numara FootPrints modules is contained and executed within the same system, without the need for 3rd party add-ons. Propose changes to your configuration items or assets and update the changes to your CMDB upon approval or implementation, automatically and directly, and customer requests for services through your service catalog can trigger change request processes automatically.

For more information on Numara FootPrints Change Management functionality, download our Numara FootPrints Change Management Brochure (PDF)