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“The Technical support team is great. If I have a problem they go out of their way to duplicate it in their own environment. I know that they’ll find the cause of the problem and get back to me with a solution.”

Elmer Masters, IT Director Cornell University Law School


 


“We have also saved a lot of time and increased the amount of work our technicians can do in a day. FootPrints allows them to check their calls from the field. This keeps them moving and working.”

Louis Koutsovits, Chief Technology Officer Seneca College


 


“We wanted faculty and students to play a larger role in the help desk process and gave them the tools, via FootPrints, to help themselves."

Bill Arlofski, UNIX Systems Administrator The Hotchkiss School


 


“Our agents have been highly receptive to FootPrints, because they understand the benefits of automating the school’s support operations. FootPrints is so transparent that our faculty and students don’t even know it exists. They are just satisfied knowing that their issues are resolved much faster than ever before.”

John Weber, Supervisor for Desktop Support At Boalt Hall, University of California, Berkeley

 

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