Numara FootPrints Reporting and Metrics Online Training Session
IT and Customer Service managers need to be able to quantify performance, trends and customer satisfaction. Metrics are the key to understanding employee productivity, justifying staffing levels and managing your resources effectively. The Numara FootPrints search features can be used to create custom queues for teams, products, and different time periods. We'll show you how to maximize the searching and reporting tools in Numara FootPrints to deliver queues and metrics you can use.
This course has been recorded and is available to download by filling out our registration form. Questions can be submitted via email to be answered by a Product Engineer as quickly as possible, usually within 1 business day, and within a maximum of 2 business days.
Duration
2 hours
If you paid to attend a live training webinar and now would like to view that course again, you may do so at no cost within 90 days of the live event. Send an email to us with your name, company name, and the name and date of the course you attended.
Who should attend?
This Numara FootPrints training webinar is designed for both customers getting started with Numara FootPrints, and more experienced users who want to learn about its advanced features. Some of the appropriate job titles of attendees include IT Manager, Help Desk Manager, Customer Support/Call Center Manager, Development Manager, System Administrator, Project Manager, Help Desk Engineer, and Customer Support/Call Center Agent.
Topics covered:
- Creating Custom Searches and Queues
- Cross-project Searches
- Creating Custom Reports
- Creating Custom Metrics
- Using Flashboards
- Using Cross-project Reports for a High-Level Overview
- Using Time Tracking Reports to track Performance, Trends and Billing
- Schedule Reports to Run Automatically
- Using Built-in Metrics Reports
- Key Help Desk Metrics
- Creating Custom Report Templates for Purchase Orders and other Forms
The Details
This webinar will be conducted via Microsoft Live Meeting web sharing
by an experienced member of the Numara Training Team. The audio portion
is available via phone in listen-mode (toll-free in US and Canada). The
event is 2 hours long, allowing ample time for answering questions.
Questions can
be submitted via text chat throughout the presentation. Training slides will be made available to all participants.
