Email Management Online Training
The Numara™ FootPrints® Email Management feature gives you many of the capabilities of email management tools to use in conjunction with the web interface. The system can send customized email notifications to users and process incoming email submissions and updates. Users can submit, track, update and query issues from any email client, including Microsoft Outlook and Lotus Notes.
The email notification feature includes extensive rules for when notification mail is sent to users regarding their Issues, what the emails will contain, and notification to agents and administrators. The incoming email feature allows users to send email to Numara FootPrints, which get turned into new Issues, allows users to update their Issues via email, and supports email queries. This 90-minute webinar will cover all of the options for email notification and email processing in Numara FootPrints.
Date
This course has been recorded and is available to download by
filling
out our registration form.
Questions can be submitted via email to be
answered by a Product Engineer as quickly as possible, usually within 1
business day, and within a maximum of 2 business days.
Duration
90 Minutes
If you paid to attend a live training webinar and now would like to view that course again, you may do so at no cost within 90 days of the live event. Send an email to us with your name, company name, and the name and date of the course you attended.
Who should attend?
This Numara FootPrints training webinar is designed for both customers getting started with Numara FootPrints, and more experienced users who want to learn about its advanced features. Some of the appropriate job titles of attendees include IT Manager, Help Desk Manager, Customer Support/Call Center Manager, Development Manager, System Administrator, Project Manager, Help Desk Engineer, and Customer Support/Call Center Agent.
Topics covered:
- Configuring Email Notification
- Creating Custom Email Templates
- Configuring Numara FootPrints to Process Incoming Email
- Submitting Issues via Email
- Change Status, Assignment, and Other Issue Updates via Email
- Email Queries
- Using Email Forms
- Customer Usage of Email
- Using Email to Auto-create Incidents from Network Monitoring Tools, Web Forms and Other External Applications
The Details
This webinar will be conducted via Microsoft Live Meeting web sharing by an experienced member of the Numara Training Team. The audio portion is available via phone in listen-mode (toll-free in US and Canada). The event is 90 minutes, allowing ample time for answering questions. Questions can be submitted via text chat throughout the presentation. Training slides will be made available to all participants.
