|
|
|
Dice Inc. uses Numara™ FootPrints® to organize, prioritize, and track issues and tasks via the web for a range of users - streamlining everything from the help desk and project management, to quality assurance/bug tracking, and product development and more. And, Numara FootPrints Dynamic Address Book Link to directly access existing Microsoft® Exchange address books.
Key Requirements A web company, Dice wanted a fully web-based solution like Numara FootPrints. No client software was needed, so users in any department could access Numara FootPrints through a browser, from any platform. Additionally, there was no learning curve – Numara FootPrints can be up and running in a day without programming, database administration, consulting, or training. The Numara FootPrints Solution @ Dice Numara FootPrints is used by 25 people in multiple departments at Dice, for a range of functions. The internal help desk receives phone requests from Dice’s employees in Des Moines and New York, and enters them into Numara FootPrints. Email requests are automatically processed by Numara FootPrints. If an item is development-related, it is channeled to the development team through Numara FootPrints – saving time, streamlining communication, and improving support. The help desk can centrally track and manage Numara FootPrints tickets, check status and more. Numara FootPrints Dynamic Address Book Link offers another time-saver, enabling technicians to access contact information already stored in Dice’s Microsoft® Exchange address books from within Numara FootPrints.
“The address book feature really speeds up support activities,” said Chandler. “Our technicians simply enter an employee’s name into Numara FootPrints, and the title, phone number and other details automatically appear.”
Dice’s QA and bug tracking groups use Numara FootPrints to log bugs and track the progress of fixes. Issues can be escalated to product development, which manages new versions and features for the Dice.com site within Numara FootPrints. Instead of managing multiple spreadsheets of information, development seamlessly tracks and collaborates on multiple projects at once. With Numara FootPrints’ auto-assign capabilities, activities related to specific areas of the site are quickly dispatched to the appropriate person. With Numara FootPrints’ comprehensive reporting functions, QA and development can easily monitor progress and review trends.
Finally, Dice’s project management/business development team utilizes Numara FootPrints to track system status and history, and as an “online white board” to sort, prioritize and track suggestions from employees for upcoming web site versions. Employees email ideas to the business development team, which enters them into Numara FootPrints. Numara FootPrints’ easily customizable entry fields include tailored drop-down menus, making it simple for the department to organize and order suggestions, and create an online to-do list.
By enabling each department to easily access and share information, Numara FootPrints has helped Dice streamline workflow, enhance inter- and intra-departmental communications and improve collaboration – so all employees can work together quickly and effectively.
For the full PDF version of this case study, click here.
|
Business Need
Solution
|
