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BHP Petroleum's Information Systems Department installed Numara™ FootPrints®, enabling users to easily input project details into a centralized help desk and knowledge management tool.
Key Requirements BHP Petroleum is a wholly-owned subsidiary of BHP Ltd., the leading international diversified resources company with a major presence in energy, steel, and a range of minerals. Based in Australia, BHP Petroleum's core business is focused on international oil and gas exploration and production, with major producing assets in Australia, the UK, the Gulf of Mexico (US) and Bolivia. The IS Department within the London office of BHP Petroleum manages the information technology (IT) systems and technical applications needed to coordinate and track the company's daily production and exploration activities in Europe, Africa, and the Middle East. BHP's business is highly competitive, and requires that the company account for the time and cost spent on each job. To support this need, BHP wanted an easy-to-use solution such as FootPrints to simplify the logging of activities on a daily basis, and automatically track the time to complete each task. The company recognized that a web-based system could further streamline the process of loading, managing, and moving critical project data. Ease-of-use and flexibility were key – logging a job needed to take less time than completing the job itself. To synchronize project details for all users, BHP also needed to automatically alert users of new issues and status via email. Finally, it was important to store data in an online knowledge base and build historical audit trails to support project reviews, management reports, and team meetings. The Numara FootPrints Solution @ BHP "Compared to other solutions, Numara FootPrints offered the most value. Combining a range of features and functionality at an attractive price, it offered the perfect pricing model for an organization of our size," explained Mr. Larcombe. "Within hours, we were able to quickly install the solution out-of-the-box, and instantly customize FootPrints to support our business needs."
Once FootPrints was installed, employees quickly embraced the system, and were highly receptive to its speed and simplicity. To log a job, users simply enter the relevant data into FootPrints. As various processes, parameters and other details are defined, they are linked to their respective files within FootPrints – enabling employees throughout BHP to login at any time to view, update, and access information. Numara FootPrints' web orientation makes it a snap for users in remote locations to centrally move and manage data, and instantly submit issues and information. Users can easily customize their screens to offer fast access to specific data, using simple menus, web forms and pull-down lists.
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