• UniPress Leads Small Enterprise Service Desk Tools Because Of Simplicity And Hosting Options - Forrester Research
• Trends 2005: IT Service Desk - Forrester Research
• Giga Information Group Ideabyte - With Hosted CRM Adoption on the Rise, Vendors Expand Offerings to Increase Market Share
• John Ragsdale - Affordable Web-based Support Automation and Hosting Is Available for Small to Mid-sized Companies
• Aberdeen Group Snapshot - UniPress Software
• Giga Information Group IdeaByte - Niche Vendors Announce Revenue Increases at the Expense of Enterprise CRM Vendors - by John Ragsdale
• Giga Information Group Planning Assumption - The Total Economic Impact™ of Integrated IT Asset Management and Help Desk - by Robert McNeill and John Ragsdale
• Giga Information Group IdeaByte - UniPress Helps Fill Remedy Void with FootPrints 5.0 - by John Ragsdale